Terms and Condition @ Florescharm Tours & Travel

Please ensure that you read carefully and understand these Terms and  Conditions prior the booking.

*General Information
For the real confirmation please supply us the following details:

Arrival and Departure Date

Total Pax (Adult and Kids ) 

Flight Number, Airlines company

Complete Name (same on the passport)

Sex

Nationality 

Passport Number 

Date Of Birth 

Food (Vegetarian or Normal)

Let us know if you have a history of Sea Sickness 

Let us know if you have any special request

Let us know if you have physical problems 

And your details order should be directed to :

                                      FLORESCHARM TOURS AND TRAVEL

                                  Tour Operator and Travel Service 

Email

  • info@florescharm.com (quick response)

  • CC email to: sutrifransiska@gmail.com (quick response)

  • YM:florescharmtours

  • Skype : florescharm.tours

  • Call/Sms/Whatsapp:+62 81 337 426 934

 

*Communication

Confirmation will be sent to you by email or Sms or via Whatsapp. We will do our best to respon  your questions within 12 hours.

Office Hours Monday - Saturday : 08.00 am - 04.00 pm 

After office hours you can still do call us or send us an email,sms or chating via whatsapp  till 09.00 pm.

 

*Rates

For rates we don't put in every tour package  but you can send us email for checking the rates and its really quick response. All tour price on quoted nett  per person in IDR (Indonesian Rupiah)


*Children Policy

For the children 6-12 Years old will be charged 50% of adult price

for the children 2-6 Years old will be charged 25% of adult price

and FOC for children under 2 years old

 

*Payment

For all the tour package that we Serve is 25% non-refundable down payment. If you need us to book your flight ticket  we require full payment in advance and for accommodation facilities require 1 night room charged non-refundable down payment. You will receive the invoice of all the  travel services after all the bookings confirmed by FLORESCHARM TOURS AND TRAVEL. Down Payment must be done seven days after you receive the invoice. Reservation will be automatically canceled if deposit is not received by Florescharm Tours and Travel after the due date. You can be able to do the payment  by doing the International Bank transfer or by Western Union. Any cost charged by bank or other extra cost caused by the difference currency should be paid by client. The balance of payment has to be paid within 14 days before the tour package starts

 

*Cancelation Policy:

1. Cancelation By The Customer 

You may cancel the booking at any time provided that the cancellation is communicated to Florescharm Tour and Travel. Cancellation charge will be applied as below policy:

* For flight ticket  is 100% of total cost or depend on the class fare applied on the ticket 

*  Up to 30 Days : No cancelation fee

*  From 21 days  before the tour starts: 50 % of the total tour price 

*  From  14 days before the tour starts : 100% of the total tour price 

2. Cancelation by Florescharm Tours and Travel 

Such as a bad weather and sea condition like big waves and strong winds which is beyond of our control with or without prior notice. Where we will cancel prior to departure full refund of the total cost paid will be made. Client will not be entitled to any compensation for the loss of the tour. Where the running tour is interrupted by circumstances beyond our control, refund amount should be calculated what is deemed to be a fair proportion of the tour cost.


*Responsibility

Florescharm Tours and Travel only act as an agent for hotel, transport, carriers. We are not responsible for any  injury, lose or damage for all your things during the trip. Additional expenses cause by the extraordinary event like delay, accident ,dead, natural disaster, political actions  must be borne by the traveler.

 

*Travel Insurance
To avoid any risk during on the trip, we suggested that traveller have on their own insurance, which should cover, medical, lose of money, personal accident and personal liability, surgical and dental and additional expenses,etc.

 

*Tour Program
All the tour programs that we have will be organize on private tours, small group, big group, and focus on  trekking, hiking,snorkeling, adventure tours,culture etc . And the tour packages we provide you the firsthand tour prices and everything we control directly the quality  for all of our tours package

*Condition of  Sale :

The reservation should be made 3 weeks  in advance. From June till September its high season the reservations should be made at least 30 days in advance. Reservation confirmation will be based with the avability of the room and boat or car/bus.

 

*Accomodation :

Our tour program based on adventure tour. So in every tourist spots you will stay at homestay, local people house, small hotel or even standart hotel also sleep on the boat for komodo dragons tours. For international hotel or Starts hotel only can be found in Labuan bajo - West Flores island.

 

*Condition:

If there is any change of the tour program during the trip (especially oversea tours) cause of the bad weather like strong winds, waves, raining and the participant must accept the condition that the tourist spots changed  and of course our captain will take you to the safe spots.  And if this condition in the land cause by the accident, natural disaster, political action etc , the participant must accept the condition  and be patient to get the confirmation from the guide or driver. And if there is a problem with the boat or car during the trip we will quickly replace the other boat or car and the participant must accept this condition and be patient for waiting the  boat or car replaced.

 

Thank you